Refund and Returns Policy

Thank you for shopping at Arabia Gadgets. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully.

Return Window

Our refund and returns policy lasts 30 days from the date of purchase.
If 30 days have passed, we cannot offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • A receipt or proof of purchase is required.
  • Do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Intimate or sanitary products
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Partial Refunds

Partial refunds may be granted for:

  • Books with obvious signs of use
  • Opened media (CD, DVD, VHS, software, video games, vinyl records)
  • Items not in original condition, damaged, or missing parts (not due to our error)
  • Items returned after 30 days of delivery

Refund Process

Once your return is received and inspected:

  • We will notify you via email about approval or rejection.
  • If approved, your refund will be processed and credited to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your credit card company.
  3. Contact your bank (processing times vary).
    If you still need assistance, email us at info@arabiagadgets.com.

Sale Items

Only regular-priced items may be refunded.
Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
To request an exchange, email us at info@arabiagadgets.com and send your item to:

BTI Premier Plaza – Shopping Mall, Level-2, Shop No: 12B, Progoti Shoroni, Uttar Badda, Dhaka-1212

Gifts

  • If the item was marked as a gift, you’ll receive a gift credit for the value of your return.
  • If not marked as a gift, the refund will go to the gift giver.

Shipping Returns

Please mail your product to:

BTI Premier Plaza – Shopping Mall, Level-2, Shop No: 12B, Progoti Shoroni, Uttar Badda, Dhaka-1212

  • You are responsible for return shipping costs.
  • Shipping costs are non-refundable.
  • Consider using a trackable shipping service or purchasing shipping insurance for expensive items.

Need Help?

For any questions related to refunds and returns, contact us at:
📧 info@arabiagadgets.com